Frequently Asked Questions
Everything you need to know about your Innioasis experience.
What is the standard shipping timeframe for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location, and tracking information will be emailed as soon as your package departs our warehouse.
Do Innioasis products come with a warranty?
Yes, all of our electronic devices include a 12-month limited warranty that covers manufacturing defects. Please retain your order confirmation as proof of purchase for any warranty claims.
What is your return policy if I am unsatisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund or exchange.
Are your devices compatible with international voltage standards?
Most Innioasis electronics are designed for global use with 100-240V compatibility. However, please check the specific product specifications page or the user manual to confirm the voltage requirements for your particular model.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I contact technical support?
Our technical support team is available via email at [email protected] or through the live chat feature on our website from 9:00 AM to 6:00 PM EST, Monday through Friday.