Returns & Exchanges

At Innioasis, we stand behind the quality of our electronic devices and offer a 30-day satisfaction guarantee for all original purchases. If your device is not performing as expected, we are committed to providing a seamless return or exchange process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and proof of purchase to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Device

  Ensure the device is factory reset to protect your data and pack it securely in its original packaging with all included cables and accessories.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of receiving your RMA.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed to your original payment method within 5-7 business days.